Managed Service Plans are recurring monthly services. A six-month minimum service commitment applies, services are billed one month in advance, and 120 days' written notice is required to terminate Managed Services. Payments are non-refundable except where applicable law requires otherwise.
Managed Service Plans
Ongoing management for live websites, applications, and connected business systems. Managed Growth is our most popular plan.
Managed Essential
$300/month
Small businesses with stable usage and lighter ongoing support needs.
- Hosting
- Platform management
- Routine maintenance
- Ticket response within 48 business hours
- Up to 1 hour of eligible support/updates per month
- 5,000 platform usage credits/month
- Basic technical monitoring
- Managed VisionHub environment
Review the Managed Services Agreement before activation.
Managed Growth
$500/month
Growing businesses requiring faster support and more regular changes.
- Priority response within 24 business hours
- Up to 3 hours of eligible support/updates per month
- 12,500 platform usage credits/month
- Branded customization support
- Ongoing technical management
- Everything in Managed Essential
Review the Managed Services Agreement before activation.
Managed Premium
$799/month
Businesses needing higher-touch management, faster response, optimization, and more ongoing activity.
- Dedicated account oversight
- Priority response within approximately 4–8 business hours
- Up to 6 hours of eligible support/updates per month
- 25,000 platform usage credits/month
- Higher-touch maintenance
- Optimization support
- Everything in Managed Growth
Review the Managed Services Agreement before activation.
Managed Enterprise
Custom Pricing
Multi-location businesses, regulated environments, complex workflows, high-volume systems, custom infrastructure, advanced integrations, and mission-critical operations.
- Custom SLA
- Dedicated infrastructure
- Multi-location & multi-tenant support
- POS, ERP, and CRM integrations
- Custom platform usage
- Advanced monitoring
- Ownership / buyout planning where separately agreed
Included Monthly Support Hours
Monthly managed hours are separate from the annual update hours attached to standard VisionHub website packages.
Managed Essential
Up to 1 hour/month
Managed Growth
Up to 3 hours/month
Managed Premium
Up to 6 hours/month
Managed Enterprise
Custom
Included Managed Service support/update hours:
Major development (new applications, complex integrations, major redesigns, database development, etc.) is not automatically included and is billed at $135/hour with prior approval.
Platform Usage Credits
- Managed Essential — 5,000 credits/month
- Managed Growth — 12,500 credits/month
- Managed Premium — 25,000 credits/month
- Managed Enterprise — Custom
Credits measure underlying platform resource usage (API calls, storage, automated actions, and similar). Higher tiers include more monthly credits for busier systems.
Usage Overages
Usage above your included credits is billed at $20 per additional 1,000 credits.
The system tracks included credits, usage, overage, and overage amount. Variable charges follow customer-agreed billing terms, and we obtain approval before substantial variable charges.
Six-Month Commitment & 120-Day Notice
Managed Essential, Growth, and Premium require a six-month minimum initial commitment. 120 days' written notice is required to terminate service.
The effective termination date is the later of:
- • Minimum commitment end date (service start + 6 months)
- • Notice period end date (cancellation submission + 120 days)
Example
Minimum term ends February 28. 120-day notice ends May 1. Effective service termination: May 1.
You can submit written cancellation notice through the Customer Portal. Submitting notice does not create an immediate termination — billing continues through the effective termination date according to your agreement.
Which VisionHub Product Is Right for You?
These products are not interchangeable.
Website Build
One-time service. VisionHub designs and launches a new website.
Starting at $599
Website PackagesManaged Services
Recurring service. VisionHub continues hosting, maintaining, supporting, and managing an active website, application, or connected system.
Starting at $300/month
You're already here.
Website Tune-Up
One-time project to improve or repair an eligible existing website.
Request a Website Tune-UpVisionHub Ecosystem
Advanced connected solution — applications, AI, automation, portals, dashboards, workflows, databases, and integrations.
Explore Custom SolutionsEligible external environments may be supported, but outside systems may require a technical review first.
Managed Services FAQ
What are platform usage credits?
Platform usage credits measure consumption of underlying VisionHub platform resources (API calls, storage, automated actions, and similar infrastructure usage) included with each Managed plan each month. Higher tiers include more monthly credits for busier systems.
What happens if I use more than my included platform credits?
Usage above your plan's included credits is billed at $20 per additional 1,000 credits, following your agreed billing terms. We will not run substantial variable charges without your approval.
Do my unused monthly support hours carry over?
No. Monthly included support/update hours reset each month, do not roll over, and have no cash value. Major new development is not automatically included.
Is AutoPay required?
AutoPay is optional but available for every plan. If you choose not to use AutoPay, you still owe each monthly Managed Service charge in advance — we generate the payment requirement and notify you. AutoPay optional does not mean recurring payment optional.
How do I cancel a Managed Service plan?
Managed Services require a six-month minimum initial commitment and 120 days' written notice to terminate service. You can submit written cancellation notice through the Customer Portal; the effective termination date is the later of your minimum-commitment end date and your 120-day notice end date. Payments are non-refundable except where applicable law requires otherwise.
What is out-of-scope work?
Eligible custom work outside your Managed plan scope (major new functionality, new applications, complex integrations, major redesigns, new dashboards, database development, and significant page additions) is billed at VisionHub's standard development rate of $135/hour. We obtain your approval before any substantial additional paid work.
Can VisionHub manage a website or system another provider built?
Eligible external environments may be supported, but outside systems require a technical review first. Contact us to start that review.